BISSELL 2767Z: water marks and self-cleaning notes for CrossWave Cordless Max buyers

Before buying BISSELL, I read many reviews on forums and e-commerce platforms, but none mentioned the problems I encountered. Maybe everyone thinks these problems do not count as problems, or maybe everyone else’s machines work normally and mine is unusual. However, these issues made cleaning very troublesome for me. The BISSELL 2767Z is a third-generation Pro smart floor washer with one-button intelligent cleaning. It sounded perfect, and before buying it I imagined that it would be excellent. (Before buying the BISSELL, I first bought a Tineco Floor One. After it arrived, I found some things about the Tineco unsatisfactory, so I immediately ordered the BISSELL as well. In the end I kept the BISSELL because it can dry mop: it can wipe without spraying water, rather than only offering dry vacuuming. In southern China, March and April are humid, rainy months, so I needed dry mopping.)

Cleaning performance and water marks

Online reviews suggested that the BISSELL 2767Z could clean dirt and hair in a single pass without needing rework, and that water marks were almost invisible compared to earlier models. I thought buying the 2767Z was a safe bet, but the reality proved otherwise. Water marks were still quite obvious on my glazed tile floors. In the kitchen, which has polished tiles, water marks were less noticeable. However, after cleaning, lifting the floor washer consistently left a horizontal streak of dirty water. Customer service advised me to keep suctioning for longer. I tried suctioning for 20 seconds and the streak was still there, meaning I had to move the machine back and forth without spraying water for several minutes before lifting it. Otherwise, a dirty water mark remained on the floor. While the Tineco also left occasional streaks when lifted or pulled backward, its short-bristle roller seemed to leave the floor looking somewhat cleaner overall, whereas the BISSELL’s longer bristles left noticeable dirty water marks in certain areas.

Machine weight and tank capacity

Although the machine has wheels, mopping with it is still tiring. I had to continually switch between my left and right hands. The Tineco offered more forward propulsion assistance and felt lighter in hand, though that was likely because the machine itself is smaller.

On the other hand, the Tineco’s clean and dirty water tanks were both quite small. During a 30-minute cleaning session, I had to refill clean water once or twice and empty dirty water at least once. With the BISSELL, after mopping for the same 30 minutes, half of the clean water tank was still full, and the dirty tank only prompted for emptying after running the self-cleaning cycle. Tank capacity was a key reason I kept the BISSELL: no need to refill or empty halfway through.

Self-cleaning issues: my biggest frustration

Damp roller: After running the self-clean cycle, an excessive amount of water remained on the roller. I had read that previous models spun the roller nearly dry, so I was surprised by how wet the 2767Z’s roller remained—water could literally be wrung out by hand. The reviews never mentioned this.

Puddle on the charging base: After one-button self-cleaning, a puddle of water collected on the docking base. I had to wipe it dry with tissues or a cloth each time. Three paper towels were not enough; I needed five. If I used a rag, my hands got dirty. A self-cleaning feature that still requires manual cleanup defeats much of the convenience. The Tineco handled this much better: its roller was spun much drier and no water pooled on the base.

Roller cover and hair pickup: Opening the roller cover was physically difficult every time. There were some lint fibers on the inside of the cover, and hair occasionally wrapped around the roller despite claims that hair would not tangle easily. On the positive side, the BISSELL had less debris buildup around the intake port than the Tineco.

Summary

Although the BISSELL is heavy, tiring, and less automated than the Tineco, the Tineco felt overly finicky for me—its voice prompts repeatedly insisted on emptying the dirty tank even after it was just emptied. Apart from being heavy, leaving damp rollers, and pooling water on the base, the BISSELL is an acceptable workhorse for general household cleaning. My home is around 75 square meters. After cleaning the kitchen, living room, and balcony, one or two battery bars remained—enough to run the self-cleaning cycle. Mopping took about half an hour, while the self-cleaning and post-cleaning wipe-down added another 15 minutes.