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Reviews & Guides · Appliances

Harvey water softener: London salt-refill notes for HarveyArc buyers

I installed a Harvey water softener in my London home: showers and handwashing feel slippery, limescale disappeared, and salt needs monthly refills.

Screenshot of the My Harvey mobile app dashboard titled "My Water Softener." It displays status icons for Wi-Fi, battery, and i-lid, along with two side-by-side monitors for left salt and right salt, each at 50% capacity with a prompt stating "YOU CAN ADD 1 block." Below, it shows "20 DAYS REMAINING" and a blue "REORDER SALT" button.

I always felt that London’s water quality was poor, especially after comparing it with Scotland, where tap water tastes sweet. After a friend recommended this water softener, I had one installed at home. The water felt noticeably better: showers and handwashing felt slippery, and the limescale disappeared.

The water softener is about the size of a computer case and is installed at the main water inlet. Installation was free, and the softener cost around £2,000, with payment available over six months. The salt needs replacing about once a month, or more often if you use a lot of water. If you are interested, message me privately—I can make a referral that includes 10 bags of salt.

Source: Fyuneru · Xiaohongshu · 2023-01-10 · 英国软水器. Search this Chinese title in Xiaohongshu to find the original post.

Before You Buy

Models in your region

The owner identifies only a Harvey water softener, not a complete model number, so this review cannot confirm that the installed unit is the UK HarveyArc. Harvey’s UK reference model is a non-electric twin-cylinder softener with Wi-Fi i-Lid salt monitoring; that specification should not be attributed to the owner’s unit without model confirmation.

Model in this review Related regional model What to know
Harvey water softener (model unspecified) HarveyArc (UK) The owner’s installed Harvey unit is not identified by a full model number. HarveyArc is the supported UK comparison model, described by Harvey as a non-electric twin-cylinder softener with Wi-Fi i-Lid salt monitoring, but the source does not establish that it is the same unit.
Model in this review
Harvey water softener (model unspecified)
Related regional model
HarveyArc (UK)
What to know
The owner’s installed Harvey unit is not identified by a full model number. HarveyArc is the supported UK comparison model, described by Harvey as a non-electric twin-cylinder softener with Wi-Fi i-Lid salt monitoring, but the source does not establish that it is the same unit.

What changed in the owner’s home

The owner reports that showers and handwashing felt slippery after installation and that limescale disappeared. These are personal observations from the owner’s home, not a controlled measurement of water hardness or a result that can be generalized to every London installation.

The owner’s comparison is also sensory: London water seemed poor to them after experiencing Scottish tap water, which they described as tasting sweet. The account does not identify the property’s incoming hardness level or provide a laboratory analysis, so the practical size of the water-quality change remains unknown.

Space, installation and salt planning

The reported unit is roughly the size of a computer case and sits at the main water inlet. That gives prospective buyers two immediate checks: confirm that the installation point has enough room and ask the installer which inlet and plumbing arrangements are required for the specific model.

The owner says installation was free and that the softener cost around £2,000 in their source-market purchase, with payment available over six months. They also replace salt about monthly, with heavier household water use potentially shortening that interval; the account does not state the salt block size or an annual salt quantity.

The owner disclosed a referral offer of 10 bags of salt. This is a benefit connected to their referral, not evidence of the product’s general running cost or of the installation terms available to other buyers.

What the UK HarveyArc evidence adds

HarveyArc is the documented UK comparison model. Harvey describes it as UK-made, non-electric and twin-cylinder, with Wi-Fi i-Lid salt monitoring. Because the owner’s full model is unknown, readers should verify the exact model before assuming those features apply to the installed softener.

For HarveyArc, Harvey explains that salt regenerates the resin and that the brine does not enter the household supply, although ion exchange adds sodium. Harvey excludes softened water from infant feeds and medically prescribed low- or zero-sodium diets, and notes that a separate drinking-water tap can be arranged. Buyers should confirm the drinking-water setup for their own installation rather than treating a softener as a purifier or reverse-osmosis system.

HarveyArc · UK

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